Frequently Asked Questions
Mulberry silk is a natural protein fiber that is hypoallergenic and gentle on the skin and hair. It helps to prevent hair breakage and frizz, and can also help to reduce wrinkles and promote healthy skin. Our Mulberry silk products are made from 100% pure silk and are designed to provide luxurious comfort and style
Remy hair extensions are made from 100% human hair and are considered to be the highest-quality hair extensions on the market. The hair is collected from the root end and all of the cuticles are intact, which ensures that the hair is soft, shiny, and tangle-free.
We offer a variety of colors to choose from, but it's important to select a color that matches your natural hair.
Don't worry about it. We have already written an easy guide on it. Check out our Hair Care Guide and Silk Care Guide
Our return policy allows you to return any product within 7 days of receiving it. The product must be unused, unworn, and in its original packaging with all tags attached. You'll need to provide proof of purchase or a receipt.
To start a return, please contact us at hello@mindflowbeauty.com. We will provide you with instructions on how to return your item.
If you receive a damaged or defective item, please contact us immediately so we can evaluate the issue and make it right without delay.
Unfortunately, we cannot accept returns for custom or personalized items, as well as for personal care goods like beauty products.
Yes, you can exchange a product within 7 days of receiving it, as long as it has not been used or altered in any way. Please contact us at hello@mindflowbeauty.com to process an exchange.
Once we receive and inspect your return, we will notify you if your refund has been approved or not. If approved, you will receive a refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
No, we ship all over the UAE and also we give Free Delivery on all orders